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customer service

Delivery Details

DELIVERY SCHEDULE

In-stock items ship within 48 hours of order receipt (not including weekends or holidays). Out-of-stock items are shipped within 3 - 5 weeks of order receipt. Once your package leaves our warehouse, you will be emailed a tracking number. Domestic deliveries generally take 1 - 2 business days and international deliveries take 3 - 4 business days, although, some locations can take longer. We try to deliver all items according to this time frame, but take no responsibility for any consequence of late delivery however the delay is caused.

SHIPPING & HANDLING

All products are discreetly shipped in a plain bag or box, using DHL for U.S. addresses and TNT for Canadian and International deliveries. Signature is required. We cannot ship to P.O. Boxes. We use as little indication as to the contents or reference to our company as practical. All delivery addresses will be copied as per customer input. If the carrier or post cannot deliver because of incorrect address, we reserve the right to charge an additional shipping charge for redelivery.

All shipping charges are billed at our cost. We do not make a profit on our shipping costs.

COUNTRIES OF DELIVERY

We currently ship to Argentina, Australia, Canada, Europe, Mexico, New Zealand, and the United States.

CUSTOMS & IMPORT DUTIES

Your order may be subject to import duties and/or taxes, which are due once your package reaches your country. Polymorphe ships your package with duties and taxes UNPAID, and cannot predict what your particular charges may be. If these additional charges are incurred, you will have to pay them in order for your package to clear customs. Please do not ask us to under-value the contents of your shipment for import purposes.

We cannot be held responsible for any confiscations by customs. PLEASE BE AWARE THAT WE CANNOT ISSUE REFUNDS OR CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US. For more information regarding your country’s custom policies, please contact your local customs office.

Packages returned as unclaimed or refused which have incurred returned shipping charges or duties will be billed to your credit card.

BILLING & SHIPPING ADDRESS

Please make sure to provide an exact billing and shipping information. Remember to spell out the address to which you are shipping the order. Abbreviations, misspellings, and other typos can result in your package being delayed or undeliverable.

We will happily ship your product to an address that differs from your billing address. However, please make sure that the shipping address is on file with your credit card company. This will prevent a delay in the shipping process. The exception being when using PayPal, PayPal requires that items be shipped to the official address that they have on file ONLY.

Payment Methods

We accept Visa, MasterCard and PayPal.

Your card will be charged at the time the order is made. All prices are in Canadian Dollars. All transactions will be processed in Canadian Dollars.

For security reasons and protection of your financial information, Polymorphe does not store credit card numbers in "Your Account". Each time you place an order you will be required to enter your credit card number.

Credit cards are processed with Chase Paymentech Hosted Checkout. This means that your numbers never touch our server and are protected with 128-bit SSL encryption.

We will happily ship your product to an address that differs from your billing address. However, please make sure that the shipping address is on file with your credit card company. This will prevent a delay in the shipping process. The exception being when using PayPal, PayPal requires that items be shipped to the official address that they have on file ONLY.

Latex Care

After each use, wash your latex, soaking it in lukewarm water and mild soap. Hang to dry or towel dry. Then powder the inside of your garments and polish the outside using a silicone lubricant.

Do not allow latex to come in contact with oils or petroleum-based products, like massage oils, as it will destroy your latex. Keep your latex away from intense heat and direct sunlight. Store in a cool and dry place.

Do not let your latex come in contact with copper, brass or bronze, as it will permanently stain your garment. When dressing, always be extremely careful of sharp objects such as jewelry, rings, fingernails that can tear the latex. Use a flat, broad hand to pull your garments up.

Your Account

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